Returns & Refund
We offer a 6-month manufacturer warranty (the day you received the item) and will fix any failures or defects that occur through normal use.
Returns (if applicable)
We accept return for the reasonable reason within 30 days after delivery date (the date you received your package). To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Please take a note that customers will afford the shipping fee of return for non-quality issues.
Additional non-returnable items:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
We only replace items under defective or damaged. If you need to exchange it, please contact our Customer Service at firstname.lastname@example.org.
Additional exchangeable items
Wrong color or item under our mistaken.
We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Refunds (if applicable)
Refunds are only available if the packages are not shipped out.
Please contact us at email@example.com for further steps and information about the refund.
Late or missing refunds
If you have yet to receive a refund, first check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
- Sale items.
- Items not under defective status.
We will issue a full refund or replacement when the cost is caused by Vinpok
The loss and responsibility should be covered on your end when delivery failed due to your reasons.
- Inexactly or wrong provided shipping information.
- Unsuccessfully delivery due to the receipt is nor home.
- Refusal to pay taxes levied by customs in the destination country in accordance with local laws, resulting in the destruction or loss of the parcel.
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.